Friday, September 10, 2010 | 12:15:56 PM
Home | About Us | Privacy Policy | Editorial | Contact Us | Feedback | Anonymous Tip | Advertise | In The Press | RSS
This is the test envoirnment of techgoss.com     
FSUG protest on 23 Aug
Posted By:Sandip Bhattacharya
Blog Camp Kerala on Aug 16
Posted By:Sunil Sethi
Friendship Day, Technopark, Kerala
Posted By:Sunil Sethi
More   
TODAYS POLL
Previous Polls
Q. Movie on Genpact's Pramod Bhasin should star


View Result  
Top Viewed Articles Of The Month
Subscribe To Techgoss
Daily news and stories via email
IT Services Archive BPO/KPO Services Archive Manager Movement Archive
BPO/KPO Services
IBM BTO Transforms-Reduces Call handling time by 90%
By Howard

Lateral thinking in IBM India streamlines procedures this year.  IBM business of Credit Card Collections for a leading UK Bank had a slightly cumbersome procedure. Compliance issues being tough, they did not get many Right Party Contacts (the cardholders) the first time they rang. Also IBM staff, by law, could not talk to spouses about the credit cards (unlike in the U.S. where, with the exception of a couple of states, they could). This made most of the calls non-productive, and staff ended up leaving humongous number of messages on answering machines and with family members and friends. More...
[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15]
Just Goss
Bloggers photos flicked
By Techgirl...
Fake Cyber Police
By Pulkit Sharma...
Infosys: BPO expansion
By Shalini Singh...
Satyam sponsors sport?
By Techgirl...
Microsoft PageUp patent
By Techgirl...
Tracking terrorists
By Pulkit Sharma...
Wikipedia: political clues?
By Shalini Singh...
Drugs in Cyber Games
By Bala Shah...
IT Admin secure?
By Pulkit Sharma...
BigAdda member profile
By Shalini Singh...
More 
Techgoss Team

Editor: DJ Varma
Email | MSN Messenger

Reporters:
Bala Shah,Nitin Paul,Yasmin Ahmed

Anonymous Tip: Email

Feedback Letters: Email
 
 
Copyright 2008 Techgoss.com
Our Technology Partner: 
Best Viewed in resolution 1024 x 768 pixels