Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to a number of Fortune 500 companies in the UK, USA, Australia and India.  Intelenet is backed by Blackstone, a leading Global Private Equity Player.  One of their major clients in India is Vodafone. A key Intelenet manager looking after Vodafone has put in his papers. More...

Aegis BPO is one of the stars of the Indian outsourcing industry.  Aegis has more than 15 thousand employees and is poised to meet its target of soon becoming a $500 million dollar company.  Most recently, it has taken over the AOL Call Centers in India. Aegis India Senior Vice President and HR boss, Prakash Toppo, after consulting the Aegis CEO, has announced a dramatic reorganization of the human resources team.  More...

US-based Brown and Wilson Group offer themselves as experts in the outsourcing business.  Every year, Brown and Wilson release a Black Book which gives readers an up to date snapshot of the outsourcing world. As a marketing exercise to add buzz, there is a top 50 list of winners. On the face of it Brown and Wilson offers two services which could lead to some possibility of conflict of interest.  More...

In line with Dell Philippines continuous efforts to provide a healthy working environment for its employees, it has just concluded a Flu vaccine program. Thee program started on June 17 and was extended till June 23, 2008 to cover as many employees as practical.  The Flu vaccine aims to provide Dell employees the resistance to flu (influenza) which is common during the rainy season in the Philippines. More...

Guess how some of the Agents at Sparsh BPO in Gurgaon, North India start their rosters, especially in the 7 am morning shift?  The agents working for Sparsh BSNL process take the inbound calls in a jovial, irreverent mood during the very first ten minutes till 7.10 am.   During these 10 minutes there is no ‘barging’ when Team Leaders or other senior staff can drop in to listen to the calls. More...

A small percentage of young men and women have always experimented with soft drugs since the swinging seventies. For most,  it was during the freedom and liberal atmosphere at University.  Most tuned out of such experimentation,  and went on mainstream careers and suburbia.  With the advent of the cash-rich,  liberal BPO and IT culture,   soft drugs have taken hard roots in the lifestyle of a small minority, and gradually becoming more socially acceptable. More...

The 15000 Agents and another 2500 managers and support staff were eagerly waiting their hard earned salaries on the evening of Saturday, June 7.   Like all Indian families, once the salary was credited into their bank accounts, they could spend it with friends and family. To their shock, Sparsh had not deposited their moneys. More...

In the past decade, Philippines has been recognized worldwide as one of the top countries that produces and exports skilled professionals to other countries due to their talents and peaceful integration into local communities. Engineers, IT Professionals, seafarers, doctors and most especially nurses that have helped first world countries like the United States, England, Japan and Australia fill their vacancies in these fields. More...

According to little bird, Sparsh senior management is very worried about the performance and attrition rates of its TATA AIG GI outbound process.  So much so,  that on June 5, 2008 the AGM of the process Tejas Pednekar  and the Vice President (South and West)  Vijay Venkatesh  decided to bypass their mid-level Operations management and speak confidentially to the Agents on why they left or were serving out notice periods. More...