Aegis BPO Services' Managing Director and CEO, Aparup Sengupta's right hand man and 'BPO Yaar', Sourabh Ghosh, is tipped to be taking over the international Teletech business at Gurgaon.  According to the grapevine Sourabh is not inclined to report to the AOL boss in Bangalore.  Currently, Sourabh as a Vice President, International Operations is presently responsible for all overseas accounts.  Aegis bought Teletech for $13 million dollars in Nov, 2007.   Aegis purchased AOL BPOs in March, 2008. More...

Sparsh is the domestic subsidiary of Intelenet Global Services (P) Ltd.  It offers state of the art solutions to Vertical Industries to meet their voice and BPO needs.  Sparsh currently has 5200 seats operating 24 by 7, and has the potential to scale up to 20,000 thousand seats by next year.  Sadly, it lost two executives in a drowning accident in Feb this year. More...

The US sub prime crisis has now reached India after affecting business in Europe. KPOs, especially in the financial sector, dependent on business from their clients in Europe and US, have started to downsize.  Sadly some ‘respectable’ KPO’s are letting go employees in an illegal and unethical way.  This Maharashtra-based Knowledge Process Outsourcing Company has been particularly harsh. More...

A small percentage of young men and women have always experimented with soft drugs since the swinging seventies. For most,  it was during the freedom and liberal atmosphere at University.  Most tuned out of such experimentation,  and went on mainstream careers and suburbia.  With the advent of the cash-rich,  liberal BPO and IT culture,   soft drugs have taken hard roots in the lifestyle of a small minority, and gradually becoming more socially acceptable. More...

http://tpwatchers.tk/ claims to be the official online Labor Union of Teleperformance Philippines. It was hatched over coffee at Starbucks by several Teleperformance (TP) employees who feel harassed by what's going on in their companies in the form of salary disputes, unfair labor and mass termination. More...

There is dissent among the highly skilled Agents working at Dell Centre at Pasay in Philippines.  What really irritates these hard working, respected techies is that their new colleagues are getting paid more than them for doing the same job.  In fact, according to Dell insiders these higher paid new comers, although skilled, have lesser trouble shooting experience than the longer serving employees More...

The plan of Dell to sell their Philippine call center to outsourcer Teletech BPO has hit a snag recently, according to company insiders. Reportedly, Dell’s selling price for their facility located in Pasay city was an astounding 4 million US dollars in cash. This sale includes the premises, the equipment on site and the organization. Teletech would have virtually taken over the whole operations from Dell if the sale pushed through. Unfortunately, the Teletech top honchos felt the price was a little too steep,  and may not have enough “liquidity” to finance this huge undertaking. More...

The Teletech management in Manila, Philippines seems oblivious to the crowded workplaces these days.  Recently, their call center agents have been increasingly concerned about the lack of   workstations to take calls on. Considering Teletech is a widely recognized top call center here in the Philippines, the Agents feel that their bosses should have been more responsive to their needs and ought to have addressed the shortage in a timely manner. More...