Every evening before he logs in, Rahul, a senior agent with Interlenet – the back office operations for Barclays bank - Chennai, has an important ritual he and his colleagues partake in as they swipe their access cards. They hand over their swanky camera phones at the security guards. More...

Every BPO strives for an open, honest relationship with its employees.  But Aegis BPO has raised such transparency to a new level. More...

One of the most popular and respected classifieds and blog website – Sulekha.com was swindled by an employee in Chennai recently. The employee who was in sales was managing one of the most popular channels of the website and had been with the company for more than 2 years. More...

Depressed over his career prospects, a voice calling agent working with the BPO arm of IT major IBM committed suicide by jumping off from the 11th floor of his office complex in DLF Cybercity in Gurgaon late September. The cops ruled out the possibility of an accident or foul play. More...

You may call it problem of plenty for Thomson-Reuters, the union of two MNC media giants who have outsourced their services to India. While Reuters provides financial news and data services, the other KPO had only recently introduced its editorial team in India with a plan to cater to financial reporting worldwide. For the uninitiated, both the KPOs have their centres located at Bangalore and Mumbai. More...

(Arjun reports on the early days of Tutors Worldwide when a few managers behaved like principals dealing with unruly students, rather than inspiring leaders dealing with fellow professionals) More...

Since I’ve gone through the process of raising venture capital a few times I often get asked how it works and what it’s like.  I thought I’d share some learnings, based on my experiences. I’m not an expert by any means, but I’ve done it a couple of times so I am not a total newbie. Here are a few thoughts I have: More...

In a country which strives for academic excellence, they are the best and brightest.  When Prime Minister Jawaharlal Nehru floated the ideas of IITs being leading centres of learning, little could anyone have imagined that their graduates would play a pivotal role in establishing the booming technology industry in India and earn laurels all over the world.  And that many IIT graduates like Vodafone CEO  Arun Sarin,  McKinsey Partner Rajat Gupta,  Sun Founder and eminent VC Vinod Khosla would be giants of international business. More...

In an unusual twist of events in the ITeS hub Gurgaon perhaps reported for the first time, the police have registered a case of cheating against the officials of a BPO on the charges of illegally hooking to the leased communication line of another BPO and allegedly causing a loss of a million rupees to the complainant. More...

An ambitious project by the Kerala government to make the Art & Science graduates in the state employable in the IT & ITES industry has failed to take off.  Kerala has over a lakh of students graduating from 186 Arts & Science colleges but over the last few years, studies by the State IT Mission have shown that only a minuscule percentage (0.03%) of them were being recruited by  the IT & ITES industry. This dismal performance was mainly attributed to poor communication skills. More...