You would have seen Scaramanga in ‘The Man With The Golden Gun’. Now visualize this! A boss with a black gun who pulls it out a la James Bond and threatens his employees often. More...

I-flex has created more complications for its hard working BAT Team at the Infinity Towers, Gurgaon.  The client OOMC (Option One Mortgage Corp), USA has asked I-Flex to implement a ‘One call resolution setup’.  Simply put, it means the hard working employees in India cannot transfer the customers’ calls from one department to another. More...

India’s NOIDA based BPO, HCL Technologies, is in news once again. Recently, a girl of this reputed BPO Company had attempted suicide following a failed love affair, in front of a call center in Gurgaon, India. More...

A young girl, aged 21,  working with a NOIDA based call center HCL Technologies in India attempted to commit  suicide in front of her ‘friend’s call center in Gurgaon following a failed affair early this week. The girl took the extreme step after she got to know of the engagement of her friend to another girl. More...

1) 10th Dec. 2001 = First day at office (based in a residence). Less than 20 people, no transportation, no workstations, no air-conditioning. More...

When companies advertise on their websites that they are an equal opportunity employer or that they support workplace diversity, exactly what do they mean? Biases at the workplace exist just about everywhere. Gender biases are probably the most prevalent, while regional biases come a close second. More...

A Client based out of Texas, US was ‘let go’ by one of the leading international BPO’s in Mumbai, India. The BPO was dialing for a US based process dealing in Satellite Television. More...

System administrators are the ones who catch employees who tread knowingly or unknowingly into the zone of unacceptable risk: porn sites. But what happens when the policeman becomes the criminal? More...

Yet another case of a former BPO employee allegedly misusing the official credit card has come to light in the ITeS hub Gurgaon in India. The GENPACT management has alleged that a former processing associate went on to shop unauthorized on the company corporate credit card. The employee, who was dismissed from the job about five months back, purchased personal belongings worth 480,000 INR in UK. The accused, however, is not only at large; he has also started threatening the BPO management of dire consequences, the police have said. More...

Hemanshu Sharma *, AVP-Operations, EXL Services Ltd, was terminated with immediate effect. So was Arvind Seth*, Manager- Operations, in the same BPO. Offense??? Stealing the company’s confidential Data. Workplace ethics, by and large, flows down from top management to lower levels of management. It is very upsetting that an act like this occurred at top-management level. This certainly question marks the credibility of the organization. Such an act is absolutely unacceptable. Weren’t they aware of this fact? Well, yes, they were. So, what prompted these two gentlemen to an inexcusable violation like this? Was it money? More...